Coolbet's Terms & Conditions — Full Details

1. General Terms

Coolbet (hereinafter referred to as "we", "the Platform", or "coolbet.wine") is a licensed online betting and gaming platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between Coolbet and its users.

These Terms have been drawn up in accordance with applicable laws of Bangladesh and international gaming regulations. Coolbet reserves the right to amend these Terms at any time, and the version published on the website at the time of use shall be considered the binding version.

• These terms apply to all Coolbet products, services, and promotional offers.
• In the event of a conflict between the English and Bengali versions, the Bengali version shall take precedence.
• This agreement is personal and non-transferable to third parties.
• All Coolbet policies, privacy statements, and responsible gaming guidelines form an integral part of these Terms.

2. Account Registration & Eligibility

To register on Coolbet, you must meet the following requirements. Any false information provided during registration may result in account termination.

Registration Eligibility

• You must be 18 years of age or older.
• You must not reside in any country or region where online betting is prohibited by law.
• Each person may register only one account. Creating multiple accounts may result in all accounts being suspended and balances forfeited.
• You are required to provide your correct name, date of birth, address, and contact details at the time of registration.
• A mobile number or email address can only be linked to one account.

Account Security

You are solely responsible for keeping your username and password confidential. If you suspect unauthorized access to your account, contact our support team immediately. Account security is ultimately the user's responsibility.

3. Age Verification & KYC Process

Coolbet is committed to responsible gaming and verifies the age and identity of all users. This process is known as KYC (Know Your Customer).

Required Documents

• Proof of Identity: National ID Card (NID), Passport, or Driving License.
• Proof of Address: Utility bill or bank statement (issued within the last 3 months).
• Payment Verification: Proof of ownership of the payment method used.

Withdrawal access may be restricted until KYC verification is complete. We typically process documents within 24–48 hours.

4. Deposit & Withdrawal Policy

Financial transactions on Coolbet are fully secure and processed quickly. We support all major payment methods available in Bangladesh, though certain transaction rules must be followed.

Deposit Rules

• Minimum deposit: ৳500 BDT (may vary by payment method).
• Deposits are generally credited to your account instantly.
• Depositing via third-party payment methods is not permitted.
• Coolbet does not charge any deposit fees, though your payment provider may apply their own charges.

Withdrawal Rules

• Minimum withdrawal: ৳500 BDT.
• Withdrawals are typically processed within 1–3 business days.
• Withdrawals are generally processed using the same payment method as the original deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Unusual or suspicious withdrawal requests may be held for additional verification.

5. Betting Rules

Keep the following rules in mind when betting on Coolbet. These rules apply to all sports, casino, and lottery bets.

Betting Rules

• Once a bet is confirmed, it cannot be cancelled or changed under any circumstances.
• The minimum bet amount is 10 BDT, and the maximum is determined by your account level.
• Placing bets on the same event from multiple accounts is prohibited.
• Coolbet is not liable for any bets lost due to technical errors, website downtime, or network issues.

Odds & Results

• Coolbet reserves the right to change odds at any time. The odds at the moment a bet is confirmed shall be considered final.
• If an event is cancelled or postponed, bets are generally refunded; however, different rules may apply in specific circumstances.
• Coolbet reserves the right to void any bet placed at clearly incorrect odds.
• Coolbet's decision shall be considered final in determining all outcomes.

Live Betting Special Rules

In live betting, real-time odds change rapidly. If there is any delay in bet confirmation, the odds may shift. In such cases, you will be given the option to accept the new odds or cancel the bet.

6. Bonus & Promotion Policy

Coolbet regularly offers attractive bonuses and promotions for both new and existing users. However, each bonus comes with specific terms that must be followed.

Welcome Bonus

• New members will receive a bonus on their first deposit (visit the promotions page for the current offer).
• The welcome bonus can only be claimed once and is available to new accounts only.
• A wagering requirement must be met before any bonus amount can be withdrawn.

General Bonus Terms

• All bonuses have a set expiry date — any unused bonus will be automatically forfeited once it expires.
• Multiple bonuses cannot be used at the same time.
• Withdrawals are not permitted until the wagering requirements on bonus funds have been met.
• If bonus abuse is detected, the bonus may be voided and the account suspended.
• Coolbet reserves the right to modify or cancel any promotion without prior notice.

7. Prohibited Activities

Certain activities are strictly prohibited on the Coolbet platform to maintain a fair environment. Violations will result in serious consequences.

• Money Laundering: Betting or gambling with illegally obtained funds is strictly prohibited and punishable by law.
• Bonus Abuse: Collecting bonuses through multiple accounts or false information is prohibited.
• Match Fixing: Participating in match-fixing or placing bets based on such information is prohibited.
• Automated Betting: Placing bets using bots, scripts, or any other automated methods is strictly prohibited.
• VPN Usage: Accessing the platform via VPN from restricted regions is prohibited.
• Identity Fraud: Creating or verifying an account using false identity or fraudulent documents is strictly prohibited.

8. Account Suspension & Closure

Coolbet may temporarily suspend or permanently close your account in the following circumstances:

• If any provision of these Terms & Conditions is violated.
• If the information provided is found to be false or misleading.
• Failure to respond to a KYC verification request.
• If suspicious financial activity is detected.
• By order of a court or regulatory authority.

If an account is closed, any valid balance (excluding bonuses and funds under review) will be returned. Users may also close their own account at any time by contacting support.

9. Limitation of Liability

Coolbet is not liable for the following:

• Bets lost due to internet disconnection or device failure.
• Losses caused by errors or delays on the part of third-party payment providers.
• Losses resulting from unforeseen technical issues or cyberattacks.
• Account credentials compromised due to the user's own negligence.

In the event of any dispute, the maximum compensation shall be limited to the amount of the user's most recent deposit.

10. Changes & Updates to Terms

Coolbet reserves the right to update these Terms & Conditions at any time. For significant changes, we will notify users via email or an on-platform notification.

• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms.
• The date of the latest version will be shown at the top of the page.
• Archives of previous versions may be provided upon request.

11. Responsible Gaming Policy

Coolbet believes betting is a form of entertainment — not a source of income. We are committed to the mental and financial wellbeing of our users.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: If needed, you can temporarily disable your account for a set period of time.
• Reality Check: We recommend taking breaks during extended play sessions.
• Help: If you feel that betting is getting out of your control, please contact our Responsible Gaming View Page.

We are committed to protecting minors. Parents and guardians are strongly advised to use parental controls to prevent underage family members from accessing the platform.

12. Contact & Complaints

If you have any questions or complaints regarding these Terms & Conditions, please contact our support team. We typically respond within 24 hours.

• Email: support@coolbet.wine
• Live Chat: After logging into the platform, click the chat icon in the bottom-right corner.
• Complaint Process: Once a complaint is submitted, a tracking number will be issued. We aim to resolve all complaints within 7 business days.