Coolbet FAQ — Answers to All Your Questions

No. Under Coolbet's policy, each person is allowed only one account. Any attempt to open multiple accounts using the same name, phone number, or ID may result in all accounts being closed and all balances forfeited.

Go to Account Settings and click on "Verification." You'll need to upload photos of the front and back of your NID or passport, along with a selfie. Verification is usually completed within 24 hours. Without it, withdrawal limits may apply.

If your account is suspended, support@coolbet.winewith your reason and any required documents attached. Our team typically resolves the issue within 48 hours. If your account was locked for security reasons, you can recover it through OTP verification.

First, make sure Caps Lock is off and that your password is being typed correctly. Clear your browser cache and cookies, then try again. After five consecutive incorrect attempts, your account will be locked for 30 minutes. If you're still having trouble, on the login page Use the "Forgot Password?" option.

on the login page and click the "Forgot Password?" link. Enter your registered email or mobile number. You'll receive a reset link via email or an OTP via SMS. Use it to set a new password. The link is valid for 15 minutes.

Go to "Security" under your account settings and enable "Two-Factor Authentication." You can activate 2FA via OTP sent to your mobile number or through the Google Authenticator app. Once enabled, you'll need to enter your password along with an OTP every time you log in. This keeps your account significantly more secure.

At Coolbet, you can deposit and withdraw using bKash, Nagad, Rocket, and direct bank transfer. All methods are secure and support instant processing. Financial Transactions page for more details.

The minimum deposit is just ৳100. The minimum amount for withdrawals is ৳500 Maximum deposit and withdrawal limits depend on your account's verification level — a fully verified account comes with significantly higher limits.

Withdrawal requests to bKash and Nagad are typically processed within 15 minutes to 1 hour for processing. Bank transfers may take 1–2 business days. Having your KYC verification completed before your first withdrawal will speed up the process.

Wait 5–10 minutes first. If it still hasn't arrived, contact us with your transaction ID and a screenshot support@coolbet.wineto email us. Our payments team will resolve the issue promptly. This is usually caused by a technical delay — there's no need to panic.

Register and make your first deposit. The welcome bonus will be automatically credited to your bonus wallet. To use the bonus, you must meet the specified rollover requirements. For details Terms & Conditions page View.

Rollover means you need to wager a specific amount using your bonus funds before you can make a withdrawal. For example, a 10x rollover on a BDT 100 bonus means you must place BDT 1,000 in bets. Each bonus has its own rollover requirement, so read the terms carefully before accepting an offer.

Coolbet's cashback offer returns a set percentage of your net weekly losses. Cashback is typically credited to your bonus wallet every Monday and applies automatically — no claim needed.

At Coolbet, you can bet on over 30 sports including cricket, football, tennis, badminton, kabaddi, volleyball, and basketball. You can also enjoy Live Casino, slots, poker, and Virtual Sports. on the betting page View all markets.

Live betting lets you place bets in real time while a match is in progress. Odds shift from moment to moment based on how the game is unfolding. Log in and on the betting page Go to the "Live" tab and browse ongoing matches. Be ready to act fast — odds change quickly.

Once a bet is placed, it generally cannot be cancelled. However, Coolbet offers a Cash Out feature, which lets you settle your bet at the current odds before the event ends. Cash Out may not be available on all bets.

Yes, Coolbet uses SSL encryption to keep all your data secure. Your personal and financial information is never shared with third parties. For more details, visit our Privacy Policy Read.

Instantly support@coolbet.wineto request that your account be locked. Then change the passwords for your email and mobile as well. Our security team will investigate promptly and take the necessary action. Enabling 2FA going forward significantly reduces this risk.

A strong password should be at least 8 characters long and include a mix of uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9), and special characters (@, #, !, %). Avoid using your date of birth or simple words as a password. Do not reuse the same password across multiple sites.

Lottery page Go ahead and choose your preferred lottery. Purchase a ticket and wait for the draw results. If you win, your prize will be automatically credited to your wallet. New lottery draws are held regularly, so check the page often.

Once the draw is complete, Lottery page results are announced. Automated notifications are also sent to your registered email or via SMS. You can view prize details in your account's transaction history as well.

You can reach us by email (support@coolbet.wine), live chat, or the site's contact form. Live chat support is available 24 hours a day, 7 days a week. For urgent matters, live chat is your fastest option.

Simple questions are typically answered within minutes via live chat. Complaints submitted by email are usually resolved within 24–48 hours. Complex or financial matters may take up to 72 hours. Including all relevant details and screenshots with your complaint will speed up the resolution.

Coolbet takes responsible gaming seriously. If you feel that betting is having a negative impact on your life, on the Responsible Gaming page There you'll find options for self-exclusion, setting betting limits, and accessing professional support.