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Coolbet's Privacy Policy — Your data is safe with us

We understand how valuable your personal information is. This page gives you a clear, transparent picture of how the data you share with Coolbet is collected, used, and kept secure.

Last Updated: January 2026
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Language: Bengali
Core Privacy Principles

How We Protect Your Information

A quick overview of the key points in Coolbet's Privacy Policy.

Encrypted Data Storage
All your personal data is stored on servers secured with SSL/TLS encryption. Our robust firewall is always active to guard against unauthorized access.
Never Sold to Third Parties
Coolbet never sells your personal information to advertisers or third parties. Your data is used solely to improve our services and maintain security.
User Controls
You can view, correct, or request deletion of your information at any time. Your rights over your data are paramount.
Transparent Cookie Policy
We are transparent about which cookies we use and why. You can disable non-essential cookies at any time.
Limited Data Retention
Your data is never kept longer than necessary. Personal information is deleted within a set period after an account is closed.
Regular Security Audits
Coolbet regularly engages third-party security experts to audit our systems, ensuring your data remains protected at all times.
Table of Contents
1. Introduction 2. Data Collection 3. Use of Data 4. Data Sharing 5. Cookie Policy 6. Data Security 7. Your Rights 8. Children's Privacy 9. Data Retention 10. Policy Updates 11. Contact
Important: By creating or using an account on Coolbet, you are considered to have read and agreed to this Privacy Policy. This policy was last updated in January 2026.

1. Introduction

Coolbet (coolbet.wine) is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy explains what information Coolbet collects from you, why we collect it, how we use it, and how we keep it secure.

In the digital age, protecting personal data is a fundamental right. Coolbet respects this right and operates in accordance with international data protection standards. Our Privacy Policy ensures transparency in how every user's information is handled.

This policy applies to Coolbet's website, mobile app, and all other digital services. If you have any questions, feel free to reach out to our support team directly.

2. What Information We Collect

Coolbet only collects information that is necessary to deliver our services properly and keep your account secure. Data is collected in three main ways.

What You Provide Directly

  • Identity Information: Full name, date of birth, and national ID number.
  • Contact Information: Email address, mobile number, and current residential address.
  • Financial Information: Payment method details (bKash, Nagad, Rocket, or bank account information).
  • KYC Documents: Scanned copy of national ID, passport, or driving licence.
  • Support Messages: What you write when contacting us.

Automatically Collected Information

  • Log Data: IP address, browser type, login/logout timestamps.
  • Device Information: Operating system, screen resolution, device identifier.
  • Usage Data: Which pages you visited and how long you stayed, and which games you played.
  • Cookies & Tracking: Session cookies and performance cookies.

Information from Third Parties

  • Transaction confirmation details received from payment providers.
  • Risk assessment information received from fraud prevention agencies.
  • Verification information required by regulatory authorities.

3. How Your Information Is Used

Coolbet uses your data only for specific, legitimate purposes. We never use your information for anything beyond what is necessary.

  • Account Management: To create, verify, and maintain your account.
  • Service Delivery: To process betting, gaming, and financial transactions.
  • KYC Verification: To verify your age and identity in order to meet legal compliance requirements.
  • Security: To prevent fraud, money laundering, and unauthorized account access.
  • Contact: To send important updates, transaction confirmations, and support communications.
  • Service Improvement: To analyze user experience and improve the platform.
  • Promotional Offers: To send you relevant bonuses and offers, with your consent.
  • Legal Obligations: To share information as required by regulatory authorities.
Good to Know: You can opt out of promotional emails or SMS at any time — simply update your preferences in Account Settings or reach out to our support team.

4. Data Sharing & Disclosure

Coolbet never sells your personal data. However, certain information may be shared with trusted parties under specific circumstances.

When Data Is Shared

  • Payment Providers: Information required to process transactions is shared with providers such as bKash, Nagad, and others.
  • KYC Partner: With a licensed verification service provider for identity verification.
  • Legal Authorities: When required by court order, government directive, or official investigation.
  • Security Services: With specialist agencies for fraud prevention.
  • Business Transfers: In the event of a company merger or acquisition, though you will be notified in advance.
Assurance: Coolbet never sells or rents your information to advertisers, data brokers, or unrelated third parties. This is an absolute commitment we stand by.

5. Cookie Policy

Coolbet's website uses cookies to function properly and enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

  • Essential Cookies: To keep your login session active and maintain site security — the site cannot function without these.
  • Performance Cookies: To analyze which sections of the site are used most.
  • Functionality Cookies: To remember your language preferences and settings.
  • Marketing Cookies: Only with your consent — to show you relevant offers.

You can disable non-essential cookies at any time through your browser settings. However, turning off essential cookies may cause certain features of the site to stop working.

6. Data Security Measures

Coolbet follows industry-leading standards to protect your data. Our security measures operate across multiple layers.

  • SSL/TLS Encryption: All data transferred between your device and our servers is encrypted.
  • Database Encryption: All sensitive data stored on our systems is kept in encrypted format.
  • Two-Factor Authentication (2FA): An extra layer of security when logging in to your account.
  • Access Controls: Only authorized personnel have access to your information.
  • Regular Audits: Security is tested by independent third-party experts.
  • Data Backup: Regular backups are maintained to prevent data loss in the event of an incident.

Keep in mind — no system on the internet is 100% impenetrable. Always use a strong password and never share it with anyone.

7. Your Rights

Coolbet believes every user has full ownership over their personal data. You may exercise the following rights at any time.

1
Right to Access Data
To find out what information we hold about you, submit a request and we'll respond within 30 days.
2
Right to Rectification
If any of your information is incorrect, you can request a correction and we will update it promptly.
3
Right to Erasure
In certain circumstances, you may request that your data be deleted, provided there are no overriding legal obligations.
4
Right to Restrict Processing
In certain cases, you may ask us to limit how your information is used.
5
Right to Data Portability
You have the right to receive your data in a structured, portable format.
6
Right to Object
You can object to your information being used for marketing or profiling purposes.
To exercise your rights: To exercise any of your rights support@coolbet.wine. We typically respond within 7–30 business days.

8. Children's Privacy

Coolbet strictly prohibits use of the platform by anyone under the age of 18. We do not knowingly collect or store any information from minors.

If we are notified that a minor has created an account, we will immediately close that account and delete all associated data. We urge parents and guardians to use parental control software to prevent children from accessing this platform.

9. Data Retention

Coolbet does not retain your data longer than necessary. Retention periods vary depending on the type of information.

  • Account Information: For as long as your account is active, and for up to 5 years after closure where required by law.
  • Financial Transactions: Up to 7 years, in accordance with financial regulations.
  • KYC Documents: 5 years after account closure, as required by legal obligations.
  • Support Messages: Up to 2 years after the issue has been resolved.
  • Log & Device Data: Up to 12 months.
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

10. Changes to the Privacy Policy

Coolbet may update this Privacy Policy at any time as needed. For significant changes, we will notify users via email or platform notification.

  • The date of any changes will be noted at the top of the page.
  • Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
  • Copies of previous versions are available upon request.

11. Contact

Contact us for any privacy-related questions, complaints, or requests to exercise your rights.

  • Email: support@coolbet.wine
  • Live Chat: After logging into the platform, click the chat icon in the bottom-right corner.
  • Response Time: Typically within 24–48 hours.
Final Note: At Coolbet, your privacy is a responsibility we take seriously. We are committed to ensuring your information is always protected, handled transparently, and used ethically. Stay with us and play with confidence.
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